SmartsFitness – Refund Policy

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At SmartsFitness, we strive to deliver high-quality digital products and coaching services. Because our offerings are delivered electronically and/or involve personalised coaching time, the following refund terms apply.

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1. Digital Products (Ebooks, Programs, Downloads)

All digital product sales are final.

Once purchased, digital files are immediately accessible, meaning they cannot be returned or revoked.

We do not offer refunds for:

• Ebooks

• PDF programs

• Training plans

• Digital guides

• Courses or downloadable content

Exceptions are only made if:

• You were charged twice in error

• You received a duplicate order

• The product was not delivered due to a technical issue on our side

In these cases, we will resend access or issue a correction.

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2. Online Coaching Services

Because coaching requires time, planning, and personalised work, all coaching fees are non-refundable, including:

• 1:1 online coaching

• Group coaching

• Monthly subscription coaching

• Check-in services

• Trainerize app access through coaching

If you choose to discontinue coaching before your plan ends, unused time is not eligible for refund.

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3. Subscription Billing

If you are on a subscription (weekly, monthly, or recurring), you are responsible for cancelling before the next billing date.

Refunds are not issued for:

• Forgetting to cancel

• Changing your mind

• Not using the service

• Missing check-ins

You will retain access until your billing period ends.

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4. Coaching Delivery Issues

If you do not receive onboarding materials or access due to an error on our side, we will correct the issue quickly.
This does not qualify for refunds but we will ensure you receive what you paid for.

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5. Technical Problems

If a product or download fails due to a technical glitch, we will:

• Resend the digital files

• Provide alternative download links

• Restore app access

These solutions replace refund requests.

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6. Chargebacks

Filing a chargeback for delivered digital products or services is considered fraudulent.

SmartsFitness reserves the right to:

• Revoke access to all services

• Block future purchases

• Provide supporting evidence to payment processors

Always contact us first if there is an issue — we will help.

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7. Exceptional Circumstances

Refunds may be considered only in rare, extreme cases such as:

• Duplicate payments

• System errors

• Proven fraudulent use of your card

• A genuine failure on our side to deliver services

All decisions are at SmartsFitness’ discretion.

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8. Contact Us

For help with an order or to request support:

Email: [smartsfitness33@gmail.com]
Website: [www.smartsfitness.com]

We respond as quickly as possible to resolve issues.